01 Technology-aware capability packs
Bring identification, preflight, inventory, collection, topology, dashboards, alert semantics and diagnostics together in one versioned pack model.
02 Dimensional compatibility
Review vendor, model, firmware, API and protocol scope by capability: discovery, L1/L2, routing, topology, diagnostics, NCM and security. A product name alone is not a complete support matrix.
03 ITSM lifecycle integration
Connect incident, problem, change, change-task, approval, maintenance, assignment and evidence concepts, with public comments distinct from internal work notes.
04 Enriched incident context
Carry qualified cause/confidence, impact, correlated alerts, configuration changes and recommended next steps into the permitted external workflow.
05 CMDB enrichment and publication
Bind external CIs to canonical entities. Use explicit field/class authority, visible match confidence and auditable conflicts rather than silent last-write-wins.
06 Declarative Mapping Studio
Map internal/external fields, direction, type, enum, default, null behavior, authority and conflict policy. Preview, test, version, promote and roll back mappings.
07 Integration Test Sandbox
Check connectivity, TLS/proxy, authentication, permissions, edition/API capability, mappings and lifecycle behavior. Return meaningful supported, limited, missing-permission or unsupported states.
08 Delivery health and recovery
Inspect durable queue/inbox/outbox behavior, retries, rate limits, idempotency, quarantined failures and pause/drain/replay controls.
09 Notification channels
Route actionable notifications through email, Microsoft Teams, Slack, webhooks and configured WhatsApp Business, SMS or PagerDuty adapters, with ownership and delivery status visible.
10 MIB, YANG & pack validation
Resolve MIB dependencies, inspect OIDs, tables and notifications, map YANG models, and test packs against SNMP, API, CLI, trap and syslog samples. Version and source provenance stay attached to the mapping.
11 API Studio & automation contracts
Define monitoring sources with OpenAPI/schema import, governed authentication, JSON/XML mappings and bounded pagination. Public automation contracts specify scoped authorization, versioning, idempotent bulk/job requests and traceable errors.
12 OpenTelemetry and extensibility governance
Bring approved metrics/log sources into the identity and investigation model. Govern signed pack versions, compatibility and administrator-confirmed suggestions; keep routine operational configuration in supported UI/API workflows.