The complete operating model
AmrudAi’s feature directory organizes documented observability capabilities around collection, network and infrastructure evidence, investigation, service assurance and enterprise control. Follow each topic to its technical scope, workflow and evaluation boundaries. AmrudAi NCM is a separate product with its own configuration-management page and optional change-evidence integration.
Browse by responsibility or search a capability. Each workflow connects to the relevant product explanation, operating context and customer benefit.
98 connected workflows
Overall technology and business-service health, SLA, major incidents, capacity risk, MTTA/MTTR, alert reduction and platform health.
Overview · Business Services · Availability · Incidents · Capacity · SLA · Trends Explore Executive / CIO Overview →Cross-domain operational health, active incidents/alerts, sites, monitoring degradation, recent changes and ITSM state.
Overview · Network · Infrastructure · Cloud · Services · Incidents · Collectors Explore Global Operations Overview →Large-screen critical incidents, affected sites/services, WAN/DC health, changes, Sensor health and ticket queue; TV mode.
Wallboard/Full Screen Explore NOC Command Center →Country/city/site/DC/cloud-region health with drill-down.
Map · Sites · Incidents Explore Geographic Operations Map →Service health, dependencies, incidents, SLA, changes and synthetics.
Health · Dependencies · Topology · Incidents · SLA · Changes Explore Business Service Health →Network, infrastructure, WAN, wireless, traffic, services, alerts and SLA for one site.
Overview · Network · Infrastructure · WAN · Wireless · Traffic · Services · Alerts · Topology · SLA Explore Site Overview →Branch→DC and DC→branch latency/loss/jitter/path, DNS/HTTP/VPN/SD-WAN and Agent health.
Experience · Paths · Services · Network · Agent · History Explore Branch Experience →Fleet heatmap/table comparing branch availability, WAN, Internet, latency/loss/jitter, SD-WAN, Agent, alerts and SLA.
Comparison · Heatmap · SLA Explore Branch Comparison →Network device, interface, link, routing, traffic, availability, error and config-change health.
Overview · Devices · Interfaces · Links · Routing · Traffic · Availability · Errors · Changes Explore Network Health Overview →Universal device page with identity, CPU/memory/uptime/hardware, interfaces, routing, traffic, topology, NCM, events, RCA and audit.
Overview · Interfaces · Routing · Traffic · Hardware · Topology · Configuration · Events · RCA · Monitoring · Audit Explore Network Device Detail →Interface state, utilization, errors/discards, traffic, QoS, connectivity, optical/neighbor context and history.
Performance · Errors · Traffic · QoS · Connectivity · Events · History Explore Interface Detail →Availability, utilization, latency, jitter, loss, SLA, provider, backup/failover and traffic for critical circuits.
Overview · SLA · Traffic · History Explore Critical Link →Mass link table/heatmap with provider, bandwidth, utilization, latency, loss, errors, availability and SLA.
Table · Utilization Heatmap · Latency Heatmap · SLA Breach Explore Link Monitor →Device/link/site/service availability, maintenance-adjusted availability and rollups.
Devices · Links · Sites · Services Explore Availability →CPU/memory/interface/latency/loss/errors/drops/queueing/congestion and top offenders.
Overview · Top Offenders · Trends Explore Network Performance →Top utilized links, sustained usage, growth, percentiles, forecast and upgrade candidates.
Current · Trends · Forecast · Recommendations Explore Network Capacity →Top talkers/conversations/protocols/ports/sites/interfaces/ASN, traffic matrix, Sankey, time series and anomalies.
Overview · Conversations · Sources · Destinations · Protocols · Sites · Interfaces · ASN · Traffic Matrix Explore Network Flow / Traffic Analytics →Inter-site traffic volumes, protocol mix, trends and capacity context.
Matrix · Trends · Conversations Explore Site-to-Site Traffic →BGP/OSPF/IS-IS/BFD/HA protocol status, flaps and route-change anomalies.
BGP · OSPF · IS-IS · BFD · HA Protocols · Routes · Changes Explore Routing Health →Peers, state, ASN, prefixes, flaps, uptime, BFD/interface relationships and route changes.
Peers · Prefixes · Flaps · Changes Explore BGP →VRF, PE/CE, LSP/path, latency, utilization, route health and site reachability.
VRFs · LSPs · PE-CE · Health · Traffic Explore MPLS / VRF →VTEP, VNI, EVPN peers, underlay/overlay, reachability and MAC/IP relationships.
Overview · VTEPs · VNIs · Peers · Underlay · Overlay Explore VXLAN / EVPN →Sites/edges, underlay links, overlay tunnels, SLA classes, BFD, latency/loss/jitter and vendor-normalized KPIs.
Overview · Sites · Links · Tunnels · Underlay · Overlay · SLA · Applications · Incidents Explore SD-WAN Overview →VPN tunnels, peer, duration, throughput, latency, auth/failure and alert history.
Overview · Tunnels · Peers · History Explore VPN →Controllers/APs/clients/radios, channel/interference, RSSI/SNR, auth/association/roaming/retransmits.
Overview · APs · Clients · Radios · Controllers · Sites · Experience Explore WLAN Overview →CUCM/gateway/trunk/phone health, registration and call-quality latency/jitter/loss.
Overview · Gateways · Trunks · Phones · Quality Explore VoIP / CUCM →RTT/jitter/loss/availability plus DNS/HTTP/UDP/ICMP probes against SLA.
Overview · Tests · SLA · History Explore IP SLA / Network Assurance →Policy/class offered traffic, drops, queues, utilization and congestion history.
Policies · Classes · Drops · Trends Explore QoS / CBQoS →Physical server, OS, virtualization, storage, DB, hardware, cloud and K8s health.
Overview · Servers · Virtualization · Storage · Databases · Cloud · Kubernetes Explore Infrastructure Health Overview →Server table with OS/site/CPU/memory/disk/network/process/service/Agent/alerts.
Fleet · Health · Capacity Explore Server Fleet →Host overview, disk, NIC, process, services, hardware, logs, events, RCA and audit.
Overview · Disk · Network · Processes · Services · Hardware · Logs · Events · RCA · Audit Explore Server Detail →Process name/command line/PID/CPU/memory/restarts/state and Windows/Linux services.
Processes · Services · History Explore Process & Service →iDRAC/iLO/CIMC/Redfish chassis, BIOS, CPU/DIMM/RAID/disk/PSU/temp/fans/battery/NIC/lifecycle.
Overview · Components · Sensors · Firmware · Events Explore Hardware / Out-of-Band →VMware, Hyper-V, Proxmox, Nutanix clusters/hosts/VMs/datastores, contention and capacity.
Overview · Clusters · Hosts · VMs · Storage · Capacity Explore Virtualization Overview →vCenter→DC→cluster→ESXi→VM→datastore hierarchy and health.
Overview · Clusters · Hosts · VMs · Datastores · Networks · Capacity · Events Explore VMware →Cluster/nodes/CVM/VM/storage/alerts/capacity/latency.
Overview · Nodes · CVMs · VMs · Storage · Capacity Explore Nutanix →Host/cluster/VM/storage/network and capacity.
Overview · Hosts · VMs · Storage · Network Explore Hyper-V →Cluster/node/VM/container/storage/network.
Overview · Nodes · VMs · Containers · Storage · Network Explore Proxmox →Capacity/utilization/IOPS/throughput/latency/controller/disk/pool/volume/replication/hardware health.
Overview · Pools · Volumes · Hardware · Replication · Capacity Explore Storage Overview →FC switches/ports/fabrics/zones/WWNs/link/errors/congestion/utilization.
Fabric · Switches · Ports · Zones · Errors Explore SAN Fabric →UPS/PDU/temperature/humidity/power/cooling/rack sensor health.
Overview · Power · Environment · Cooling · Events Explore Data Center Environmental →Cross-database availability, sessions, host/storage, replication, locks/errors and health.
Overview · Engines · Health · Capacity · Alerts Explore Database Estate Overview →Connections, query health, locks/waits, storage, replication, errors, host dependency, events and RCA.
Overview · Connections · Queries · Locks · Storage · Replication · Errors · Host · Events · RCA Explore Database Detail →AWS/Azure/GCP accounts, regions, compute, storage, DB, network, K8s/LB, health and capacity.
Overview · Accounts · Regions · Compute · Network · Storage · Databases · Kubernetes Explore Multi-Cloud Overview →EC2/RDS/network/LB/storage/CloudWatch/regions/alerts.
EC2 · RDS · Network · Load Balancers · Storage · Regions · Alerts Explore AWS Overview →VMs, Azure Monitor, VNet, SQL, storage, LB and AKS.
VMs · Network · SQL · Storage · Load Balancers · AKS · Alerts Explore Azure Overview →Compute, networking, storage, GKE, DB and monitoring.
Compute · Network · Storage · GKE · Databases · Alerts Explore GCP Overview →Cluster/node/namespace/workload/pod/container/service/ingress health, events, restarts and capacity.
Overview · Nodes · Namespaces · Workloads · Pods · Containers · Services · Ingress · Events · Capacity Explore Kubernetes Overview →CPU/memory/network/disk/restarts/state/logs and node/host context.
Overview · Resources · Network · Logs · History Explore Container Detail →ICMP/TCP/DNS/HTTP/HTTPS/API/TLS tests, availability, latency, failures, locations and SLA.
Overview · Tests · Locations · SLA Explore Synthetic Monitoring Overview →Availability/timing/DNS/TCP/TLS/HTTP/location/history with detailed timing.
Overview · Availability · Timing · DNS · TCP · TLS · HTTP · Locations · History Explore Synthetic Test Detail →Expiring/invalid certificates, hostname mismatch, chain, weak TLS policy and days remaining.
Overview · Expiring · Invalid · Chain · Policy Explore Certificate →DNS response/latency/record validation; DHCP scope/lease; NTP offset/stratum/sync.
DNS · DHCP · NTP Explore DNS / DHCP / NTP →DCs, replication, LDAP, DNS dependency, Kerberos/auth health and selected RADIUS/TACACS tests.
Overview · Domain Controllers · Replication · Authentication · DNS Explore AD / Identity Infrastructure →Filterable qualified alerts with severity/state/entity/site/duration/confidence/incident/ITSM and bulk operations.
All · Unacknowledged · Assigned · Suppressed · Maintenance Explore Alert Console →Open/acknowledged/investigating/resolved incidents with root entity, impact, RCA and ticket state.
Open · Acknowledged · Investigating · Resolved · Closed · Suppressed Explore Incident Console →Incident summary, RCA, evidence, correlated alerts, impact, topology, timeline, changes, ITSM, notes and audit.
Summary · Root Cause · Evidence · Correlated Alerts · Impact · Topology · Timeline · Changes · ITSM · Notes · Audit Explore Incident Detail →Root cause/confidence, causal graph, evidence, contradictions, missing evidence, metrics, timeline, changes and recommendations.
Conclusion · Evidence · Causal Graph · Timeline · Metrics · Changes · Topology · Recommendations Explore RCA / Investigation Workspace →Primary failures, validation outcomes, monitoring degradation, actual outages and false/noise prevention metrics.
Overview · Validation · Outcomes · Policies Explore Alert Qualification →Active/scheduled/recurring/expired windows, scope, reason, ticket, creator and approver.
Active · Scheduled · Recurring · History Explore Maintenance & Suppression →NCM, user, monitoring-policy, maintenance, software, ITSM and device changes over time.
Timeline · Filters · Correlation Explore Change Timeline →Backup success/failure, changes, compliance, deviations, approvals and bulk jobs.
Overview · Devices · Backups · Changes · Compliance · Jobs · Templates · Approvals · Reports Explore NCM Overview →Current config, versions, diff, compliance, history and jobs.
Current Configuration · Versions · Diff · Compliance · History · Jobs Explore Device Configuration →Compliant/noncompliant/unknown by policy/site/vendor with violation detail.
Overview · Policies · Devices · Violations Explore NCM Compliance →Changes correlated with users, CLI sessions, NCM jobs, alerts and incidents.
Timeline · Users · Devices · Incidents Explore Configuration Change →IPv4/IPv6 utilization, subnets, free/used/reserved, conflicts, DHCP/DNS and forecast.
Overview · IPv4 · IPv6 · Subnets · Conflicts · Forecast Explore IPAM Overview →Addresses, utilization, devices, DHCP, DNS, history and forecast.
Addresses · Utilization · Devices · DHCP · DNS · History · Forecast Explore Subnet Detail →Duplicate IP/MAC conflict, first/last seen, site and remediation state.
Open · History · Resolved Explore IP Conflict →Subnet growth and predicted exhaustion date.
Overview · Forecast · Risk Explore IPAM Capacity Forecast →Network/server/storage/cloud/DB/site utilization, growth and risk horizon.
Current · Growth · Forecast · Recommendations Explore Capacity Planning Overview →SLA by service/region/provider/site, violations, downtime and maintenance exclusions.
Overview · Services · Sites · Providers · Violations Explore SLA →Provider/circuit availability, latency, loss, jitter, target/actual/breach.
Overview · Providers · Circuits · Breaches Explore ISP / Carrier SLA →Sensor roles, health, offline/drain/maintenance/standby and capacity.
Overview · Pools · Capacity · Versions Explore Sensor Estate Overview →CPU/RAM/disk/queue/polls/sec/metrics/sec/failures/RTT/buffer/targets/capacity.
Overview · Workload · Targets · Queues · HA · Logs · Updates · Audit Explore Sensor Health & Workloads →Active/standby capacity, N+1/N+K/1:1 state, utilization, failover and assignments.
Overview · Assignments · Failover · Capacity Explore Sensor Pool / HA →Freshness/completeness/missing metrics/failed polls/delays/clock/schema errors and data-quality score.
Overview · Freshness · Completeness · Failures · Clock · Schema Explore Telemetry Quality →Agent OS/version/online state/update/heartbeat/site/buffer/test profile.
Overview · Versions · Health · Updates · Edge Tests Explore Agent Estate →Broker/topic/partition/consumer lag/throughput/schema/ingestion health.
Overview · Topics · Consumers · Errors · Throughput Explore Collection Pipeline Health →PostgreSQL and ClickHouse health, connections/inserts/queries/merges/disk/sync.
PostgreSQL · ClickHouse · Storage · Health Explore Platform Storage Health →ServiceNow/BMC/ServiceDesk/SummitAI/Freshservice/Teams/Slack/email/webhook connection, queue, errors and latency.
Overview · Connectors · Queue · Errors Explore Integration Health →Tickets created/updated/resolved/closed/reopened/failed sync and Platform↔ITSM correlation.
Overview · Created · Updated · Recovery · Failures Explore ITSM Lifecycle →User actions, config changes, login failures, CLI/NCM/RBAC/credential/API actions.
Overview · Privileged · Authentication · Configuration Explore Audit Overview →Searchable audit by user/action/resource/module/tenant/site/IP/session/result with before/after.
Search · Detail · Export Explore Audit Explorer →Users, privileged users, dormant/service accounts, MFA, temporary access and denied attempts.
Overview · Users · Privileged · Temporary Access · Failures Explore Access Governance →User/device/start/end/commands/privilege/result/config-change/ticket and optional playback.
Sessions · Commands · Changes · Playback Explore CLI Session History →EOS/EOL/unsupported firmware/model risk by vendor/site/criticality
Lifecycle risk · Firmware · Models · Sites · Export · Create remediation plan Explore Technology Lifecycle →Monitoring/assignment/profile/version drift
Drift by Sensor/entity/policy · Explain source · Reconcile · Audit Explore Desired & Applied Configuration →NOC handover of unresolved operational state
Critical incidents · maintenance · changes · pending approvals · platform issues · notes · handover report Explore Shift Handover →Import/reconcile from existing monitoring/CMDB tools
Sources · Imports · Mapping · Review · Unsupported · Job history Explore Migration Studio →RCA/anomaly/qualification quality and feedback metrics
RCA accuracy · Inconclusive · false-root · time-to-RCA · feedback Explore AI & Evidence Quality →Identify noisy/ineffective rules
Alert volume · incident conversion · repeats · suppressions · recommendations Explore Monitoring Policy Effectiveness →Prove telemetry continuity across ingestion pipeline
Produced · accepted · Kafka · processed · inserted · rejected · duplicates · late · dropped Explore Telemetry Integrity →Capacity, growth, retention, rollups, archive and 80% protection
Breakdown by data class/volume · forecast · purge history · policy simulation Explore Storage & Retention →Entitlement/consumption/expiry forecasting
Licensed vs used · module usage · growth · expiry/grace state Explore Usage & Licensing →Background maintenance/rollup/backup/archive/job status
Running · completed · failed · duration · next run · details Explore Platform Maintenance Jobs →Generate/review PIR and problem-management actions
Timeline · root cause · impact · CAPA · lessons · approvals · export Explore Post-Incident Review →Approved troubleshooting/operations procedures
Search · by incident/device/service · version · owner · recommendation usage Explore Runbook Library →Side-by-side operational comparison
Metrics · config · topology · firmware · alerts · profile · time comparison Explore Device & Time Comparison →No matching workflow. Try a broader term or contact AmrudAi about your environment.
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